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• Limited counter check-in service in Malaysia from 1 April 2022 to accelerate full migration to contactless self-check-in • Counter check-in service continues to remain available for certain groups of passengers
SEPANG, 25 February 2022 - AirAsia has successfully migrated 95% of its guests to contactless self-check-in via the airasia Super App and its website, an initiative that was made mandatory at the height of the Covid-19 pandemic last year and will continue to be an integral part of its effort to further strengthen its Covid-19 mitigation plan through contactless operations.
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AirAsia Malaysia CEO Riad Asmat said: “This was achieved through the enhancements made to our systems and our guests embracing them accordingly. Check-in for flights via the airasia Super App is done with just a few simple steps, during which guests are able to add-on their baggage, inflight meals, travel insurance and choose their preferred seat. Guests can perform self-check-in as early as 14 days before the departure date.
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“Upon completion, they will receive an e-Boarding Pass within the app that can be used to board their flight. A QR code will also be produced for them to simply flash against the scanner at any contactless kiosk at the airport to have their baggage tags printed before proceeding to the self baggage drop machines. Guests with no check-in baggage can straight away proceed to the boarding lounge by presenting their e-Boarding Pass and national ID or passport. A guest travelling in a group can check-in on behalf of other members of the group as well.
“As a continued effort to achieve the 100% usage of our contactless initiatives, AirAsia will continue with awareness and education campaigns on the benefits of self-check-in and the complimentary usage of the airasia Super App via its various communication channels including social media platforms, electronic direct mailer (EDM) and push notifications on the app. Guests who have been checking-in via the website are also encouraged to migrate to the super app so they can enjoy greater convenience including inflight services and inflight wifi connection onboard our flights.”
Usage of the airasia Super App is free of charge and it can be downloaded from the Apple App Store, Google Play Store or Huawei AppGallery at no cost.
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At the same time, however, AirAsia will be limiting the counter check-in service facility at all airports in Malaysia from 1 April 2022.
With the gradual removal of the counter check-in service, no counter check-in fee will be applicable from 1 April 2022 as only eligible guests in the following categories will be accepted for counter check-in service:
AirAsia has spent the period of downtime in travel over the past two years to further improve and revamp its flight procedures and processes. In the highest interest of safety and wellbeing of all its guests and employees, only fully-vaccinated employees will operate flights and be on-duty at airport terminals and likewise, only fully-vaccinated guests are accepted onboard.
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All AirAsia’s aircraft are properly maintained according to procedures set by the manufacturer. Its in-house maintenance, repair and operations (MRO) company, Asia Digital Engineering has over 20 years of experience providing services to AirAsia and now opening its doors to other airlines too. Likewise, all pilots and cabin crew are regularly sent for mandatory refresher courses and ongoing retraining so that they are always on top of their job.
AirAsia has recently been awarded again for upholding the highest levels of safety and operational integrity with a 7/7 rating from the experts at airlineratings.com. This follows a similar rating bestowed on the airlines at the height of the pandemic in 2020.Manila, 25 May 2020 – AirAsia has rolled out a number of additional safety procedures prior to the resumption of its flights, including enhanced digital self check-in procedures.
AirAsia check-in kiosks at airport terminals have been designed to perform contactless transactions by scanning QR codes of flight bookings from mobile devices or printed boarding documents. Guests only need to check-in online to generate a code, which will activate the kiosks automatically.
Airasia To Phase Out Check Ins Counters For Most Passengers In Malaysia From 1st April, Here's Why
AirAsia Philippines CEO Ricky Isla said, “We look forward to flying with our guests as soon as circumstances allow it. With the hope that the global community is on its way to recovery, we continue to put in place measures that will safeguard the health and wellbeing of our passengers and crew. One way AirAsia is doing this is by maximizing the power of technology in line with our vision of becoming a fully digital company.”
To initiate a contactless transaction at kiosks, guests are advised to check-in first on the AirAsia.com website or mobile app. The generated QR code on their mobile device or printed document after checking-in may then be scanned at the kiosk, which will always be on “active mode” to read QR codes.
Guests may seamlessly self check-in on the AirAsia.com website and mobile app 14 days up to 1 hour before the scheduled departure time.
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AirAsia’s mobile app will also see an enhancement soon where guests can scan their passports via the app itself, facilitating a more streamlined user experience and a seamless and contactless self check-in process. There are also plans to progressively add other features such as travel visa scanning capabilities in the near future.
Guests will be required to have their body temperature checked by airport or airline personnel. Protective gear such as face masks will also be required inside the aircraft, and all passengers will be encouraged to practice high personal hygiene throughout the flight.
Guests who experience symptoms related to COVID-19 during a flight are advised to seek assistance from cabin crew, who have been trained to handle inflight medical situations. Flight crew who attend to guests with said symptoms will be placed under home quarantine for 14 days in compliance with government guidelines.
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Protective equipment will be provided to ground and cabin crew while all aircraft will be furnished with antibacterial sanitizers compliant with the Bureau of Quarantine.
All AirAsia aircraft, which are fitted with hospital-standard High Efficiency Particulate Air (HEPA) filters, will also be sent for a thorough disinfection after each flight with the use of disinfectant approved by the Bureau of Quarantine and the Civil Aviation Authority of the Philippines.
AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.
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