cara check in airasia
AirAsia has announced there will be a limited counter check-in service at airports in Malaysia from 1st April 2022. This is done to accelerate full migration to contactless self-check-in but counter services are still available for certain groups of passengers.
According to the low-cost carrier, they have successfully migrated 95% of its guests to check-in via its AirAsia SuperApp and website, after it was made mandatory during the COVID-19 pandemic. To enhance passenger safety, AirAsia has widely adopted digital boarding passes and contactless kiosks which allow you to print your luggage tag by flashing a QR code from your phone. Not only does this eliminate the need of having a physical queue for check-in but it also makes the flight experience more seamless and efficient.
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With the gradual removal of counter check-in services, AirAsia said there will be no counter check-in fee from 1st April 2022 as only eligible guests or guests having issues with the AirAsia app and kiosk will be accepted at the counter. Here’s the full list of passengers eligible for counter check-in services:
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AirAsia recommends all its guests to check-in via the AirAsia SuperApp which is available onApple App Store, Google Play Store, andHuawei AppGallery. While most airlines only let you check-in 48 hours before the departure time, AirAsia allows you to check-in as early as 14 days before the flight.
If you need to check in your luggage, you can use the QR code from the app to print your luggage tag at the kiosks. At the self-baggage drop, just follow the on-screen instructions, scan the tag and then drop it off on the conveyor belt. Don’t forget to keep a copy of the luggage tag ID sticker for your own reference. You’ll need this in the event your luggage is missing or delayed.
Passengers without check-in luggage can proceed to the boarding area and present the eBoarding pass with their passport or IC. There’s no need to have a printed boarding pass if you already have the AirAsia app. AirAsia does not let you check-in from the kiosks directly and scanning the QR code will direct you to check-in via the app.
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As announced previously, only fully vaccinated passengers are allowed on flights and you must adhere to all SOP including wearing a face mask, before, during, and after the flight. The Ministry of Health has also announced that all senior citizens (of all vaccine COVID-19 vaccine type) and adults fully vaccinated with Sinovac must get their booster shot by 31st March 2022 in order to retain their fully vaccinated status.
As part of its digital journey, AirAsia is expanding the use of FACES, its facial recognition feature. Essentially, your face will replace your boarding pass which allows a more seamless travel experience. Initially rolled out for selected flights from KLIA2, it appears that AirAsia will soon expand FACES with more features. According to their Facebook post, FACES will be upgraded to support self baggage drops, speedy boarding and speedy payments.Manila, 25 May 2020 – AirAsia has rolled out a number of additional safety procedures prior to the resumption of its flights, including enhanced digital self check-in procedures.
AirAsia check-in kiosks at airport terminals have been designed to perform contactless transactions by scanning QR codes of flight bookings from mobile devices or printed boarding documents. Guests only need to check-in online to generate a code, which will activate the kiosks automatically.
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AirAsia Philippines CEO Ricky Isla said, “We look forward to flying with our guests as soon as circumstances allow it. With the hope that the global community is on its way to recovery, we continue to put in place measures that will safeguard the health and wellbeing of our passengers and crew. One way AirAsia is doing this is by maximizing the power of technology in line with our vision of becoming a fully digital company.”
To initiate a contactless transaction at kiosks, guests are advised to check-in first on the AirAsia.com website or mobile app. The generated QR code on their mobile device or printed document after checking-in may then be scanned at the kiosk, which will always be on “active mode” to read QR codes.
Guests may seamlessly self check-in on the AirAsia.com website and mobile app 14 days up to 1 hour before the scheduled departure time.
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AirAsia’s mobile app will also see an enhancement soon where guests can scan their passports via the app itself, facilitating a more streamlined user experience and a seamless and contactless self check-in process. There are also plans to progressively add other features such as travel visa scanning capabilities in the near future.
Guests will be required to have their body temperature checked by airport or airline personnel. Protective gear such as face masks will also be required inside the aircraft, and all passengers will be encouraged to practice high personal hygiene throughout the flight.
Guests who experience symptoms related to COVID-19 during a flight are advised to seek assistance from cabin crew, who have been trained to handle inflight medical situations. Flight crew who attend to guests with said symptoms will be placed under home quarantine for 14 days in compliance with government guidelines.
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Protective equipment will be provided to ground and cabin crew while all aircraft will be furnished with antibacterial sanitizers compliant with the Bureau of Quarantine.
All AirAsia aircraft, which are fitted with hospital-standard High Efficiency Particulate Air (HEPA) filters, will also be sent for a thorough disinfection after each flight with the use of disinfectant approved by the Bureau of Quarantine and the Civil Aviation Authority of the Philippines.
AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.
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